Customer Relationship Management
All Customer Relationship Management (CRM) applications from the My Web Services™ Platform will increase revenue and gain in productivity, while at the same time lower your overall costs to service a customer. At the same time, all CRM solutions from the My Web Services™ Platform will enable your call center to operate with fewer agents and at the same time, will enable your people to serve more customers, increasing your ROI.
Additionally, our CRM solutions from the My Web Services™ Platform will eliminate scheduling conflicts while at the same time help reduce travel time for your sales representatives. What's more, with the increasing trend towards globalization and outsourcing, our unique CRM applications will help eliminate fees and concessions associated with missed service level agreements. Furthermore, you can be certain to dispatch only qualified field technicians or reps every time by matching problem type to skills & certifications required.
Additional benefits are improved customer satisfaction & loyalty. One overlooked cost today is CSPC (Cost of Sale per Call). Today, it costs money to get a new customer. However, it usually costs less money to retain that same customer. An added benefit to CRM is your agents will rapidly solve customer problems and waste less time "chasing paper trails". Time is a wasting asset. Lost time is lost money. Lost money is lost ROI. Lost productivity and lost time usually never comes back, except to haunt you.
In 2003 and beyond, only the best companies employing the strongest and flexible CRM application and tools will remain profitable and will continue to gain market share, at the expense of others who procrastinate and put it off year after year. Let our powerful, indispensable CRM sales tool go to work today in your company and reap all the benefits.
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